Website terms and cookie policy

This page explains the terms of using the Physis Affordable Counselling (PAC) website and how we use cookies. By using this website, you agree to these terms. Please read them alongside our Privacy Notice Policy, which explains how we handle your personal information.

If you need urgent help

PAC is not an emergency or crisis service. Our website, email and contact form are not monitored outside our opening hours and cannot offer urgent support.

If you are in crisis or worried about your safety, please contact:

999 if you or someone else is in immediate danger
NHS 24 on 111 for urgent mental health support
Samaritans on 116 123, free and available 24 hours a day
Breathing Space on 0800 83 85 87
Your GP, for help and advice about your mental health

Using this website

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither Physis Affordable Counselling nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. In using this website you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which Physis Affordable Counselling shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Physis Affordable Counselling’s website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Wales and Scotland.

Contacting us through the website

When you contact us by email or through our contact form, please keep your message brief. Your name, contact details and a short note about what you are looking for are all we need.

Please don't include detailed personal or health information. You will have the chance to talk about this privately at your assessment.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies help us see understand visitors to our website by tracking how you use our website, in a way that doesn’t ever identify you personally. Cookies also allow web applications to respond to you as an individual, by allowing you to log in or add items to a shopping cart. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Read how to control and delete cookies.

We also use Google Analytics to analyse data about website visitors. Read the Google Analytics privacy policy.

You can also block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the website working properly.

Links to other websites

Physis Affordable Counselling’s website may contain links to other websites of interest, such as support organisations for your convenience. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Material on the Physis Affordable Counselling website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Physis Affordable Counselling and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.

Changes to this policy

We review this policy regularly and may update it from time to time. The latest version will always be on this page. This version was last updated on 19/10/26.